Item usually dispatch within 2 working days of receiving cleared payment

Services:
Domestic Postage:

Royal Mail 2nd Class Signed for or other courier (2 to 3 working days) cost £4.99.

United Kingdom – UK Shipping

International Shipping:

We post to United State, Canada, Ireland, France, Italy, Germany, Spain, Greece, Europe, European Union.

Services:

United States, Canada, Australia : Royal Mail or Other Courier International Track cost £30.00 and each additional cost £10.99
Other Europe and European Union: Royal Mail or Other Courier International Track cost £15.00 and each additional cost £5.99

Import Duties, Fees, and Taxes:

During the delivery of your order/package, we are not liable for any custom duties, fees, or taxes that may be incurred. Customers are responsible for paying custom duties, fees and related taxes in their country of residence on their orders/packages.

Refund and Exchanges
Cancellation Policy

If you would want to cancel your orders before they are dispatched, please send an email to bforlys@aol.com. Once an order has been dispatched, it cannot be cancelled. You have 7 days from the date of delivery to return them unopened for a full refund or exchange. The customer is responsible for covering the expense of returning the order to us. We do not cover orders cost that are returned but become lost in transit.

Claim for lost parcel 

Within 20 days of shipping, you must notify us by email @ bforlys@aol.com or by phone @ (+44) 07495894569 with the order number and date of purchase in order for us to investigate any claims for lost packages.

A claim for a lost parcel will be rendered null and void if the parcel are discovered or are no longer considered to be lost.

The customer must provide signed written substantiation that the item has not been received.

Damaged Item Return Policy

If your item arrives damaged or defective, you are required to notify us by email or telephone within 20 days of the delivery date. Claims submitted after this 20‑day period will not be accepted. A return of the damaged or defective item is mandatory, and the returned item must be received by us within the same 20‑day window for a refund to be considered. Refunds will only be issued once the returned item has been received and inspected to verify the reported issue. Following inspection, a refund or replacement will be provided in accordance with our return policies. When submitting a claim, you must include clear photographic evidence of the damage along with your order details.

Returns Policy

For hygiene reasons, products that have been opened or used are not eligible for return.

Payment Policy

We accept all major payments of purchases, these include PayPal, Credits and Debit Cards Payment.